Waiving annual fees

Its the time of the year where I must perform the cumbersome task of calling the bank for waival of my credit card annual fees.

After finally getting through to the cust svc officer after pressing like dozens of numbers (press
'1' for card services etc.), I was bracing myself for a lengthy conversation with tonnes of questions before he allows the waival to get through.

" Hello, I would like to enquire about cancellation of the annual fee charges"

"Do you mean you would like to waive off the annual fee charges mdm?"

"Ah, yes. "

"OK, hold on while I transfer your request"

In a jiffy, I was connected to a machine where they asked me to key in my card number for 'this request'. Afterwhich, the automated voice message informed that my request is being processed.

Wow, you mean now they actually have an automated machine specially for waival requests? No information required, not even verification of my name!

Ok, let's take a step furthur, next time just have a call option which says "waival of annual fees". :)